Privacy Policy

This Privacy Policy explains how VasiWill collects, uses and safeguards your information when you use our UAE Will service.

VasiWill is a trading name operated by DESCENTEK FZ-LLC, Ras Al Khaimah, United Arab Emirates.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Account Information

When you contact us or start a registration, we collect your full legal name, nationality, country of residence, email and telephone, and spouse details for Mirror Wills. Your detailed Will questionnaire is completed through the linked registration portal.

Estate Planning Information

To provide the Service, we collect detailed information necessary to generate your documents ("Service Data"), including:

• Personal details (marital status, religion, nationality, Emirates ID numbers).
• Family details (names and details of spouses, children, and dependents).
• Asset information (real estate, bank accounts, vehicles, and valuables).
• Beneficiary and executor details (names and contact information of appointed individuals).
• Guardianship instructions for minor children.

Payment Information

We do not store your full credit card details. All payments are securely processed through third-party PCI-DSS compliant payment processors (e.g., Stripe). We collect only limited payment data, such as transaction IDs and billing addresses.

Usage Data

We automatically collect technical data on how you interact with the Service, including:

• Device information (IP address, browser type, operating system).
• Log data (access times, pages viewed, clicks).
• Essential session and security information.

We use your information for the following specific purposes:

• Service Delivery: To generate your wills, translations, and estate planning documents via our automated platform.
• Billing: To process payments securely.
• Compliance: To ensure your documents meet UAE legal formatting requirements.
• Communication: To send you transaction confirmations, legal updates, and security alerts.
• Security: To detect and prevent fraud, unauthorised access, or illegal activities.

We do not sell your personal information. We share your data only in the following standard scenarios:

Service Providers

We disclose data to trusted third-party vendors who assist us in operating the Service:

• Cloud Hosting for secure data storage.
• Payment Processors (e.g., Stripe) for billing.
• Translation Services for Arabic translation of your documents (where applicable).
• Customer Support Tools for managing your enquiries.

These providers are contractually bound to keep your data confidential and use it only for the services we request.

Legal Requirements

We may disclose your information if required by law, such as to comply with a subpoena, court order, or UAE government regulation (e.g., requests from the ADJD).

By using the Service, you acknowledge that your data may be transferred to, stored, and processed in jurisdictions where our service providers operate.

We safeguard these transfers using industry-standard protections, including:

• Data Processing Agreements enforcing UAE-standard data protection obligations.
• Encryption of data during transit.
• Compliance with applicable international privacy frameworks.
• Reliance on appropriate safeguards recognised under UAE data protection laws.

We implement enterprise-grade security measures to protect your estate planning data:

• Secure Connections: Encryption in transit and restricted access to registration records.
• Access Controls: Strict role-based access to ensure only authorised personnel can view sensitive data.
• Regular Audits: Routine security scans and vulnerability assessments.

Active Accounts

Your data is retained for as long as your account remains active, to allow you to update your documents at any time.

Deleted Accounts

If you request deletion, we will permanently delete or anonymise your Service Data within 90 days, unless a longer retention period is required by UAE law (e.g., for tax or legal dispute purposes).

Under applicable data protection laws, you have the following rights regarding your data:

• Access & Portability: You may request a copy of the data we hold about you.
• Correction: You may update your personal details via your account settings.
• Deletion: You may request the deletion of your account and associated data.
• Withdraw Consent: You may withdraw consent for marketing communications at any time.

To exercise these rights, contact us at info@vasiwill.ae.

We use cookies for essential functionality and security. You can control cookie preferences through your browser settings, though disabling them may prevent the platform from functioning correctly.

The Service is intended solely for adults aged 21 years or older. We do not knowingly collect data from minors.

We may update this Privacy Policy to reflect changes in our practices or applicable law. Material changes will be notified via email or a prominent notice on the platform.

Continued use of the Service after such notice constitutes acceptance of the updated terms.

If you have any questions about this Privacy Policy, please contact us:

This Privacy Policy is effective as of the date of last update published on vasiwill.ae.